COMPUTER TELEPHONY INTEGRATION (CTI)
With the growth of IP Technology, there is a need and inherent  advantage of integrating services such as Call Centers , Interactive Voice Response (IVR),  Call Switching and Call Distribution, PABX, Voice Mail, FAX features into one PC based system . The expandability  and reach of the system can be increased through IP based networks where the Agents or End Users can be located in a geographically wide  area.
RNB Team has sufficient  expertise and experience  to develop IP based CTI  systems  with innovative features. The CTI  main features are as follows

• Access of Voice Mail from any handset/instrument
• Online conversation recording
• Individual mail box from FAX Server, FAX Broadcasting
• Prerecorded information to callers for product advertising and product information
• Password protection for Voice mails and FAX mail
• Junction re-routing wherein the user has the facility for making long distance calls  from  house through a PSTN local call
• Call distribution over a set of operators where calls can be routed to specific individuals depending on language, area of expertise etc.
• Pop up data on the operators console with details/history of the caller based on his calling number or on a PIN code entered by the caller.

Why RNB-KPO?

• Dedication and commitment to quality
• Team of excellent professionals
• Continuous up gradation of skills &technologies.

Technology?
The Switch offers Controlled Call Processing based on International Standards

• CSTA. SCAI, TAPI. - System provides GUI based Service Creation Environment (SCE) for rapid service and application features configuration.
• Intelligent Peripherals provide additional context information for call treatment – Integrated Voice Response (IVR) unit.
• Operation, Administration and Maintenance (OAM), Billing interfaces IP based Voice and Data Switching.

Scope of Services

• SOHO segments, Corporate offices, Banking Sectors, Residential Apartments
• Hospitals and shopping Malls.
• Call Centers
• IVR Systems
• Media Servers
• IT - Enabled Product